We've answered our most frequently asked questions on everything from products, manufacturing and returns. Can't find an answer to your question? You can contact our friendly Customer Service Team here.
What is Nuyarn?
Nuyarn is a spinning technology that releases the natural performance characteristics of wool fibre twisted out by traditional spinning methods. The result: Wool products made from natural fibres that outperform synthetics.
How is Nuyarn more sustainable?
The wool used in Nuyarn is only sourced from farmers practicing ethical animal welfare. 100% of our wool is certified non-mulesed and comes from open range sheep shorn annually. Nuyarn is spun using 30% fewer raw materials in Bluesign® and Oek-Tex 100® certified facilities in line with our aim to impact the environment and humans as little as possible. We are driving our goal to achieve 100% sustainability by offering performance filaments that are natural, recycled, biodegradable or newly innovated. Garments are expected to last 3.3x longer than conventional merino.
How do I care for my merino product?
For the best way to look after your merino baselayer, head over to our Care Guide.
How do I return an item?
For our full returns and exchanges policy, head over to our Returns Page.
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